Emergency assistance for U.S. citizens is available from the U.S. Embassy 24 hours a day, 365 days a year. In the event of an arrest, medical emergency, death, crime, loss or theft or a U.S. passport, or other emergency, please don't hesitate to contact us. Emergency calls are not to be used for inquiries regarding immigrant or nonimmigrant visa matters.
During regular business hours (Monday-Friday 8:00 a.m. to 5:00 p.m.), U.S. Citizens with emergencies may appear for assistance in person at the Embassy consular section or may call 822-4011. After normal business hours, please call the duty officer at 610-5030. If you are calling from the United States, first dial 011-501 and then the seven digit number.
Please remember that the investigation and prosecution of crimes are solely the responsibility of local authorities, but our consular officers can help you to understand the local criminal justice process and to find an attorney if needed.
For Non-Emergency Issues, Please see our General contact information page.